It's probably clear by now that I have quite a few pet peeves. Bad drivers, paperwork,... I have another one to add to the list today: bad service. Can anyone tell me why a person who is horrible at service should be in a service position? I shouldn't have to feel guilty for asking a department store employee where to find an item, or a medical receptionist to make an appointment. Is it just my perception, or does service seem to be getting worse with time?
Enough venting, here's the "Pollyanna" side: I went for fastfood at a drive-through (which I hardly EVER do!), and the lady serving behind the window was incredibly cheerful and efficient. I watched her with the car in front of me, and was impressed by her personable manner. When I pulled up to her window, she acted as if I had just made her day. I'll probably never see that lady again, but I want her to know that she made MY day by her modeling the philosophy "service with a smile"!
I don't like poor service, but I also hate when people think that the person serving is there to be abused. I have a relative that is so rude to her servers, it is embarrassing for those of us with her. I always find that if I am kind then they are kind back. Follow the golden rule and o it with a smile:)
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